Privacy Policy

Confidentiality and security are essential values for Fácil Limpias and, consequently, we assume the commitment to guarantee the privacy of the User at all times and not to collect unnecessary information. Next, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

Who is responsible for processing your data.
For what purposes we collect the data we request.
What is the legitimacy for its treatment.
How long do we keep them for?
To which recipients your data is communicated.
What are your rights.

1. RESPONSIBLE FOR THE TREATMENT

Easy Cleaning
Avda. Buenos Aires 5
28450 Medium Hill, Madrid

E-mail: atencion@facillimpuertas.es
Hereinafter, "Easy Cleaning", "We" or the "Responsible for the treatment".

2. PERSONAL DATA

Personal Data refers to any information or data that can identify you directly (for example, your name or surname) or indirectly (for example, your national identity document or DNI). Personal Data includes information such as email, postal code, contact telephone number, personal preferences, consumption habits and content generated by the User, among others. It may also include unique numerical identifiers such as your computer's IP address, as well as information we obtain through cookies.

This privacy policy covers all personal data collected and used by Easy Cleaning. Hereby, the User (you) guarantees that the Personal Data provided is true and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the Website, to the Data Controller or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the User.

We may collect or receive your data through our website, forms, web pages for registration in our employment database, as well as pages on social networks, among others.

In some cases, you provide us with your Personal Data directly (for example, when you create an account or when you contact us), or in other cases we collect it (for example, using cookies to understand how you use our website). .

3. PURPOSES, LEGITIMATION AND CONSERVATION of the processing of data sent through:

• CONTACT FORM.

– Purposes: Provide a means for you to contact us and answer your requests for information.

– Legitimation: Your consent when requesting information through our contact form.

– Conservation: Once your request has been resolved through our form or answered by email, if you have not generated a new treatment.

• BUDGET REQUEST FORM.

– Purposes: Send you a requested budget, as well as informative and advertising communications about our products or services that are of interest to you, including by electronic means (Email, SMS, WhatsApp), if you check the box acceptance.

– Legitimation: Your consent when subscribing to our commercial mailings and/or newsletters.

– Conservation: Until the interested party revokes the consent and requests the cancellation of the service.

• “BOOK NOW” FORM.

In order to request the reservation of a service as a client, you must register and enter the personal data required in the form, which includes the name, surnames, e-mail and an access code (password), among others. You will be solely responsible for the use of said data by third parties, including any action carried out through the use of the e-mail and/or password.
You guarantee that all data provided to Easy Cleaning is true, accurate and complete.
You also agree to keep your data updated. In the event that you provide any false, inaccurate or incomplete information or, if Fácil Limpias considers that there are well-founded reasons to doubt the veracity, accuracy and integrity of the same, Fácil Limpias_cc781905-5cde-3194 -bb3b-136bad5cf58d_may deny you current or future access and use of the Platform or any of its content and/or services.

– Purposes:

Registration management and registration to the platform.
Proper provision of service to customers.
Respond to questions/queries from Users in relation to their orders/requests and interact with them.
Manage any dispute related to the request for a service.
Sending of our commercial bulletin, as well as informative and advertising communications of our products and services, including by electronic means (email, SMS, whatsapp), if you check the acceptance box.
Loyalty services, guarantee and quality of service.

– Legitimation: Your express consent. Acceptance of the Terms and Conditions.

– Conservation:

Personal data: Until the subscription is canceled and it is required to be deleted, as well as for the time necessary in case of compliance with legal obligations.
The personal data obtained when giving your consent for the sending of commercial communications: Until the subscription is canceled and it is required to be deleted.

• “DO YOU WANT TO WORK WITH US?” FORM.

In order to register in our employment database and be part of our work team, as well as for the correct provision of cleaning services, you must register and enter the personal data required in the form, which includes the name, surnames and mobile phone, among others. You will be solely responsible for the use of such data by third parties.

You guarantee that all data provided to Easy Cleaning is true, accurate and complete.

You also agree to keep your data updated. In the event that you provide any false, inaccurate or incomplete information or, if Easy Cleaning considers that there are well-founded reasons to doubt the veracity, accuracy and integrity of the same, Easy Cleaning may deny you access and present or future use of the Platform or any of its content and/or services.

In order to protect customers who hire the cleaning services of Fácil Limpias, we ask Users who register in our employment database, a criminal record certificate that shows they have not committed any crime. Not accrediting it may prevent you from being part of our work team.

– Purposes:

  1. Correct management of registration and registration to the platform.
2. Assessment of access to the work team.
3. Business relationship management.
4. Correct provision of the services requested by customers.
5. Manage any dispute related to the request/provision of a service.
6. Assessment of the quality of the services provided.
7. Compilation of statistics regarding the services provided to customers.
8. Billing for the services provided.

  – Legitimation: Your express consent. Acceptance of the Terms and Conditions.

  – Conservation of personal data: Until the subscription is canceled and it is required that they be deleted in case of compliance with legal obligations.

• SENDING OF EMAILS.

  – Purposes: Answer your requests for information, respond to your requests and answer your queries or doubts. In case of receiving your Curriculum Vitae, your personal and curricular data may be part of our databases to participate in our current and future selection processes.

  – Legitimation: The User's consent when requesting information through the email address or sending us their data and CV to participate in our selection processes.

  – Conservation: Once your request is answered by email, if you have not generated a new treatment. In the case of receiving your CV, your data may be kept for one year maximum for future selection processes.

Obligation to provide us with your personal data and consequences of not doing so.

The personal data requested is necessary to manage your requests and/or provide you with the services you may contract, so if you do not provide them to us, we will not be able to serve you correctly or provide you with the service you have requested.

In any case, we reserve the right to decide whether or not to include your personal data and other information in our databases.

4. PROFILES

When we send or display personalized communications or content, we may use some techniques described as "profiling" (that is, any form of automated processing of personal data that consists of using this data to evaluate certain personal aspects of a natural person, in particular to analyze or predict aspects related to personal preferences, interests, behavior or location). This means that we may collect personal data about you to carry out this profiling. We centralize this information and analyze it to assess and predict your personal preferences and/or interests, as well as to make usability improvements.

Based on our analysis, we send or display communications and/or content tailored to your interests/needs.

5. RECIPIENTS OF YOUR DATA

– The Personal Data that we collect from you may be processed by members of the Easy Cleaning staff , on the legal basis of legitimate interest, to comply with administrative purposes.

– In the case of the Easy Cleaning work team, some of the data may be communicated to customers who order cleaning services through the Easy Cleaning website.- In the case of customers, some of the data may be communicated to the cleaning staff (Easy Cleaning work team), for the correct provision of the service.

Likewise, your personal data may be communicated to:

– Third parties that provide us with IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.

– Third parties that help us provide digital services, such as identity management, CRM, web analytics and search engine.

– Digital and social media to help us deliver advertising, marketing and campaigns, to analyze their effectiveness and to manage your contact and questions.

– Service providers located outside the EEA such as Google, LLC, may access your personal data. These service providers are covered by the "Privacy Shield" or privacy shield and, therefore, are obliged to protect your personal data in accordance with a series of protection regulations and safeguards well defined by the European Union.

– Third parties for compliance with legal regulations.

We will ensure that any communication of your personal information that we or those third parties with whom we share your personal information, comply with the legislation that is applicable to us.

6. RIGHTS IN RELATION TO YOUR PERSONAL DATA

Anyone can withdraw their consent at any time, when it has been granted for the processing of their data. In no case, the withdrawal of this consent conditions the execution of the subscription contract or the relationships generated previously.

Likewise, you can exercise the following rights:

• Request access to your personal data or its rectification when they are inaccurate.
• Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• Request the limitation of your treatment in certain circumstances.
• Request opposition to the processing of your data for reasons related to your particular situation.
• Request data portability in the cases provided for in the regulations.
• Other rights recognized in the applicable regulations.

Where and how to request your Rights: By email hola@facillimpuertas.es, indicating the reference "Personal Data", specifying the right that you want to exercise and with respect to what personal data.
In case of differences with the company in relation to the processing of your data, you can file a claim with the Data Protection Agency (www.agpd.es).

7. SECURITY OF YOUR PERSONAL DATA

In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided from its alteration, loss and unauthorized treatment or access.

8. UPDATING YOUR DATA

It is important that in order for us to keep your personal data updated, you inform us whenever there has been any change in them, otherwise, we are not responsible for their veracity.

We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our website.

9. CONTACT

If you have any questions or concerns about the way in which we treat and use your personal data or wish to exercise any of the rights described above, please contact atencion@facillimpuertas.es